Chief 1950 is not liable for lost or stolen packages. There is an option at checkout to request signature confirmation. If the package is confirmed as “delivered” via tracking, then the carrier service is liable, NOT Chief 1950. Please contact your local post office to file a claim.
We want you to be completely satisfied with your order and will work hard to remedy the situation to the best of our abilities. All of our Jewelry is VINTAGE which is fragile by nature and should be worn with care. Chief 1950 is not liable for broken vintage jewelry. All of our ceramics are fragile as they are hand made. Handle and and wash with care.
If you received your order and are unhappy for any reason, email firstname.lastname@example.org and we will do our best to make sure you are happy with your purchase.